Returns & Exchange Policy
At The Derma Co, we strive to provide effective skincare solutions; however, if you are not satisfied with your purchase, you can initiate a return or exchange within 7 days of delivery. Please ensure that the products remain unopened, unused, and in their original packaging to be eligible for a full refund.
Initiate Request
Log into your account and navigate to the 'My Orders' section to select the items you wish to return or exchange.
Quality Verification
Upload clear images of the product, including the batch number and packaging, to help our dermatological team verify the condition.
Reverse Pickup
Once approved, we will arrange a free reverse pickup from your address within 24-48 hours.
Refund Processing
After the product reaches our warehouse and passes quality inspection, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing