Frequently Asked Questions
Everything you need to know about The Derma Co products, shipping, and dermatological solutions.
Are The Derma Co products safe for sensitive skin?
Yes, our products are formulated by dermatologists and undergo rigorous clinical testing. We maintain a 'filter-free' philosophy, ensuring our active ingredients are effective yet gentle enough for sensitive skin types when used as directed.
How can I track my order status?
Once your order is dispatched, you will receive an email and SMS with a tracking link. You can also track your package directly through the 'My Orders' section on our website using your order ID.
What is your return and refund policy?
We offer a 7-day return policy for products that are damaged, defective, or incorrect upon arrival. Please ensure the product remains unopened and in its original packaging to qualify for a full refund or replacement.
Do you offer free shipping on orders?
We provide free shipping on all prepaid orders above a certain value, typically $20 or equivalent. For orders below this amount or for Cash on Delivery (COD) options, a nominal shipping fee may apply.
Are your products cruelty-free and vegan?
Yes, The Derma Co is committed to ethical beauty. All our formulations are 100% cruelty-free and do not contain any animal-derived ingredients.
Can I consult a dermatologist through your website?
Absolutely. We offer online skin assessments and consultations to help you identify your skin type and concerns, allowing us to recommend a personalized regimen tailored to your specific needs.